What we collect
Account details include your email address, display name, username, profile details, joined date and verification status. Passwords are never stored in readable form; we store a salted password hash. If you choose Google sign-in, Google supplies your verified email, name and an account identifier used only to connect your login. Listings include photos, descriptions, price, category and approximate location. We store private messages, offers, meeting suggestions, saved items, reports and blocks so those features work across devices. When a seller identifies a buyer, we record the completed transaction and confidential feedback from each participant.
If you request phone verification, the full Australian mobile number is encrypted at rest. Only the last four digits and review status are shown to authorised administrators. Phone numbers are never placed on public profiles.
How we use information
We use information to operate accounts, search, listings, messaging, safety reviews, support, fraud prevention and service monitoring. Approximate suburb coordinates help rank nearby results; exact meeting details remain inside private messages.
We record privacy-minimised events such as page views and searches to understand performance. We do not store IP addresses in our application analytics, sell personal information, or use public comments and follower profiles.
Automated reputation
Marketplace reputation is calculated automatically from signals including completed profile, account age, successful sales, confidential transaction ratings, repeat buyers, response speed, verification and upheld reports. Feedback comments and individual ratings are not posted publicly. Members cannot buy or manually increase a score. Suspensions cap the score. You may ask us to review a score or moderation decision by emailing privacy@buyswapandsell.com.au.
Storage, disclosure and security
Information is processed using Cloudflare infrastructure, which may involve processing outside Australia. We restrict administration to authorised accounts, encrypt phone values, limit image types and sizes, and keep moderation audit records. We may disclose information when required by law, to investigate serious harm or fraud, or to service providers that help operate the marketplace.
Retention and your rights
We keep account and transaction records while your account is active and for a reasonable period needed for safety, disputes, legal obligations and backups. Removed public listings stop appearing in search. Backup copies expire under the backup schedule. You may request access, correction or deletion, subject to legal and safety retention needs.
Questions and complaints
Contact privacy@buyswapandsell.com.au. We will acknowledge a privacy complaint, investigate it and explain the outcome. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.